## Database Warning

You may have seen the warning dialog above. Except in specific circumstances, it's not usually the database being opened simultaneously. Instead it occurs most commonly after a crash or a force quit. When you see this dialog, press Continue. The database will be automatically checked to ensure it's consistent and healthy and you will be prompted if there are issues. If there are none, you may not see anything happen. Select File > New Window or press `⌥︎``⌘︎`N to open a new window and you're back to work!

## Crashes and Stalls

As much effort as we put into building a stable and robust application, the variables involved make a "perfect application" impossible. Even changes made by Apple can cause occasional unexpected behavior. If you have a consistently repeatable crashes or stalls, please report it to us. But please try to reproduce the crash or stall before reporting it.

Crashes: A crash is an unexpected termination of the application. You're working and suddenly you're looking at your desktop.

If DEVONthink crashes but you can relaunch the application without incident, hold the `⌥︎` Option key and choose Help > Report Bug.

If DEVONthink crashes on startup, there is no opportunity for you to use our bug reporting mechanism. However, you can manually retrieve the crash logs:

- In the Finder, hold the `⌥︎` Option key and select Go > Library.
- Open the `Logs/DiagnosticReports` folder and locate the most recent crash report for DEVONthink. (The date and time is in the filename.) Drag it to your desktop.
- Open a support ticket and attach the crash log as well as details about what you were doing at the time of the crash.

Stalls: Sometimes known as "beachballing", "the rainbow cursor", or the "pinwheel of death", it accompanies your application not responding to mouse-clicks or a frozen interface. Certain actions can sometimes cause this, e.g., indexing files on a networked volume or adding a very large volume of documents at once. Make sure to give the application a little time to work. You should not rush to force quit the application, ever. But if the stall goes on for a sustained period of time, say over five to ten minutes, then you may need to, but again, this depends on what you were doing that precipitated the stall. Before you force quit, please follow these instructions:

- In the Finder, do a Spotlight search for `Activity Monitor`.
- Select our application in the list of processes — it should show `(Not Responding)` with the name in red.
- Press `⌥︎``⌘︎`S to run a process sample on it.
- When the sample window opens with the report, press the Save button and save it to your Desktop.
- Use our bug reporting mechanism or the support ticket link mentioned above and attach the stall report along with a description of what was happening at the time of the incident.